How can we
help you?

Everywhere in Québec and Canada. You can also pick up your order directly at our shop at 1691 Père-Lelièvre Blvd in Québec City.

Orders ship within 24 to 48 hours after payment confirmation (often the same day), except on weekends. Allow 1 to 7 business days depending on your region, usually 48 to 72 h in Québec. Make sure to provide a complete address with your apartment number: fees apply for address corrections.

Shipping is free on orders of $100 or more. Under $100, a $9.99 fee applies, plus $9.99 for oversized items. Some items are pickup only.

Yes! Choose the pickup option at checkout. Check our opening hours before coming by.

We accept returns when there is a problem with the goods received. Write to refugealsa@gmail.com within 5 days of delivery to arrange it. Return shipping is at the buyer’s expense, and an item returned without its original packaging may lose value.

Write to refugealsa@gmail.com within 5 days of receipt with your order number and photos of the problem. We will fix it quickly.

Online: Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. In store: debit, cash and credit cards.

Every purchase directly funds the shelter: feeding, caring for and finding homes for abandoned or neglected rabbits in Québec.

Absolutely. Donations are essential to our mission, and every contribution makes a difference.

Write to refugealsa@gmail.com or use the contact page. We are a non-profit run mostly by volunteers: we reply as soon as we can.

In four steps: browse our Facebook photo album to see available rabbits; pick one or more rabbits; come visit them; submit your adoption request. After evaluation, you confirm the adoption and pay.

Spayed or neutered rabbit, any age: $220 + taxes (male) or $245 + taxes (female), including a 3.5 kg box of hay and a starter bag of pellets. Spayed/neutered adult pair: $130 + taxes. Spayed/neutered pair aged 6 months or less: $330 + taxes. Add $60 + taxes per rabbit vaccinated against hemorrhagic disease.

Yes, before joining their adoptive family. Spaying or neutering contributes to your rabbit’s long-term health and reduces overpopulation.

Yes. Read the profiles carefully and come visit. If you’re unsure, our volunteers will suggest rabbits based on your criteria: lifestyle, experience, children at home. Most of our rabbits live in foster homes, so we know their behaviour at home well.

They can fit in well, but rabbits are not toys: they need space, calm and respect, and don’t always tolerate being carried. Supervise interactions, especially at first.

On average 8 to 12 years when well cared for. It’s a long-term commitment: veterinary care, proper nutrition and daily attention.

Absolutely, with enough space and at least 3 to 4 hours of freedom a day in a safe environment. Check your lease or building rules.

Rabbits are social and usually do better in pairs. Introducing two rabbits must be done gradually, though: ALSA can guide you.

It houses a rabbit rescued by ALSA until a permanent family is found: minimum 2-month commitment, veterinary costs covered by the shelter, at least 3 hours of freedom a day and a behaviour profile to fill in.

Above all hay, ideally timothy, available at all times: 80 to 90% of their diet. Add fresh leafy vegetables and a limited amount of quality pellets. Carrots and fruit are treats to give in moderation.

It keeps the digestive system active and naturally wears down the teeth, which grow continuously. A lack of hay can lead to serious health problems.

In females, spaying greatly reduces the risk of uterine cancer. In males, neutering reduces aggression and marking. A fixed rabbit is healthier and easier to live with.

Loss of appetite (especially refusing hay), fewer or no droppings, low energy, behaviour change, bloated belly: see a vet who treats exotic animals without delay. Rabbits can go downhill fast.

Yes. Rabbits are considered exotic animals: find a clinic experienced with rabbits or small mammals. ALSA can point you to resources in your area.

Oxbow, Bunny Bum, The Bun Bun Family, No Furries Delights, Zoo-Max, Complètement Dingue, Hippity Hop, Hay Country (Rosewood) and several products developed directly by ALSA.

Products developed or selected by the shelter team based on our daily experience: timothy hay, litter, treats and accessories. Buying them directly supports the mission.

Timothy hay is the hay recommended by most vets for adult rabbits: high in fibre, low in calcium and protein. Several formats and brands are available in the shop.

First cut is more fibrous: excellent for wearing down teeth and stimulating digestion. Second cut is softer and more fragrant, ideal for picky or recovering rabbits. For a healthy adult, first cut is often better day to day.

Quality pellets made from pressed hay, without added seeds, nuts or dried fruit. Oxbow is very well regarded. Pellets are given in limited amounts and never replace hay.

Wood-stove pellets: absorbent, inexpensive and safe if ingested. Avoid cedar or pine shavings (toxic), cat litter and corn litter.

Natural treats: pressed-hay snacks, dried herbs, edible flowers, dehydrated fruit and more, all chosen with rabbits’ health in mind.

Rabbits are curious and intelligent. Without enrichment they get bored and develop anxiety or destructive behaviours. Our toys encourage natural behaviours: digging, chewing, exploring.

Yes! Newsletter subscribers get early access to our exclusive promotions. Sign up at the bottom of the page.

Great! See the For our retailers section in the shop and the Resell ALSA products page for conditions and steps.